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Interactive Electronic
Technical Manuals


With Interactive Electronic Technical Manuals (IETMs) you can take your technical documentation to the next level. IETMs provide full search facilities and alternative methods of navigation to help your users to locate the information they need quickly and easily.
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1

Website Design and Construction 


Websites can deliver so much more than a basic brochure site. Orchid has the technical ability, design flare and hosting facilities to design, build and deliver a website that meets your needs. In addition to corporate brochure sites Orchid can deliver e-commerce functionality, web applications and content management systems.
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2

Computer Based Training 


Computer Based Training delivers many advantages over the usual chalk and talk training course, especially for technical training involving for geographically dispersed and busy people. Orchid can design, write, build and deliver a complete training environment, with intuitive and resourceful learning modules. The systems can run on your own network or over the Internet – ensuring your learners achieve their learning objective.
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3

Plant Operating and Training
Manuals that Operators Need 


Whether your plant is an oil and gas platform, a refinery, an LNG terminal or a waste water treatment plant, the operators need to be trained to understand the processes and equipment. They then need clear operating procedures to follow. Orchid have been producing training manuals and operating procedures manuals for these important facilities, around the world, for decades.
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4

Product User Guides
that Users Want 


You have a great product but for it to be used successfully by your customers it needs good user documentation. From factory machines to hand tools, Orchid have a team of authors and support staff that will write and produce the user manuals your users want, not forgetting the tick for that all important CE mark.
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5

Product Illustrations

A product we were given to create a product user manualOrchid can take a product, CAD drawing or sketch and turn it into an illustration.

At Orchid, we employ experienced illustrators and technical writers who can produce all your technical infromation such as manuals, datasheets and schematics.

Ilustrations used in the product user manualOur customers come to us because they can count on our expertise and experience in technical writing. Whether you require a complex works operating and maintenance manual for an oil installation or simple datasheet for a power tool, we have the capability to deliver. We write technical manuals that truly satisfy our customers’ needs. When writing a technical document, we make sure that your requirement is clearly understood and that all elements of the production cycle are supported. Planning, information gathering, writing, illustration, editing, printing, quality control and final delivery are some of the tasks that we consider when preparing your document.

Technical Documentation Types

Technical Documentation Technical ManualAt Orchid, our technical writers and illustrators create the following types of documentation:

Skills and Resources

Our team of technical authors/writers, technical illustrators, word processing staff, editors and training specialists have the skills for the most challenging job.

Our technical illustrators and graphics operators work in association with our technical writers to produce graphics, diagrams and illustrations to support accompanying text. We use the latest graphics and authoring tools to support our staff. Our editors and quality assurance checkers ensure that documents are clear, concise, well structured and conform to your requirements.

Text Origination and Editing


Our technical authors work with our customers during the planning and requirements stage to ensure that we have all the source information to create your document. We also take into account final delivery and the environment in which the document is to be used.

Our documentation engineers have a wide range of experience in a variety of industries that includes oil & gas, water, telecoms, shipping, information technology, education, manufacturing, retail and construction.

 

Graphics and Technical Illustration

Our Graphics Department utilise the latest software tools to create graphics that range from complex engineering drawings to simple line diagrams. As a result, our technical illustrators provide high quality illustrative graphics from simple web icons to complex 3D illustrations and exploded parts diagrams. Artwork can be created to any size or resolution; in colour or black and white.

At Orchid, our technical illustrators work closely with our technical writers to create illustrations that support the accompanying text. For more information, see our Technical Illustration & Graphics page.

Finished Article and Delivery

Quality control is an important aspect of our work and one that is considered throughout all stages of the project lifecycle. Therefore, you can be sure that we will deliver a quality product that meets your requirements.

Technical manuals come in all shapes and sizes. At Orchid, we take care to ensure that the finished article is delivered exactly the way our customers want. We can deliver printed manuals; provide them electronically by e-mail; on CD-ROM; DVD or DAT tape.
Our in-house printing facilities mean that we can produce manuals in full colour, backed-up, punched and any size up to A3.

Document Maintenance

Maintenance is an important part of the technical manual lifecycle. At Orchid, we specialise in updating and maintaining documents. Our strict quality control procedures and good practices ensure the integrity of your documents which are stored on our secure servers.

Documentation Store

For some customers, we provide and maintain an online document store. Our customers have secure access to the latest versions of their documents held on our servers.

 

Production Software/Tools

Technology is changing at an ever increasing pace and at Orchid we pride ourselves in keeping up-to-date with new ideas and techniques. That’s why we’ve invested in the latest tools that allow our technical illustrators and technical authors to produce high quality technical documentation.

For text production we use tools that range from Microsoft® Word, Adobe FrameMaker® and QuarkXPress®. Documents can be produced on specific platforms including Windows, Apple Mac and Linux. For the information about production tools used in creating our online help text, please see our Online help & Information Systems page.