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Interactive Electronic
Technical Manuals


With Interactive Electronic Technical Manuals (IETMs) you can take your technical documentation to the next level. IETMs provide full search facilities and alternative methods of navigation to help your users to locate the information they need quickly and easily.
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Website Design and Construction 


Websites can deliver so much more than a basic brochure site. Orchid has the technical ability, design flare and hosting facilities to design, build and deliver a website that meets your needs. In addition to corporate brochure sites Orchid can deliver e-commerce functionality, web applications and content management systems.
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2

Computer Based Training 


Computer Based Training delivers many advantages over the usual chalk and talk training course, especially for technical training involving for geographically dispersed and busy people. Orchid can design, write, build and deliver a complete training environment, with intuitive and resourceful learning modules. The systems can run on your own network or over the Internet – ensuring your learners achieve their learning objective.
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Plant Operating and Training
Manuals that Operators Need
 


Whether your plant is an oil and gas platform, a refinery, an LNG terminal or a waste water treatment plant, the operators need to be trained to understand the processes and equipment. They then need clear operating procedures to follow. Orchid have been producing training manuals and operating procedures manuals for these important facilities, around the world, for decades.
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4

Product User Guides
that Users Want
 


You have a great product but for it to be used successfully by your customers it needs good user documentation. From factory machines to hand tools, Orchid have a team of authors and support staff that will write and produce the user manuals your users want, not forgetting the tick for that all important CE mark.
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You are here: Home » Technical Documentation and Information Services » Technical Writing Services

Technical Writing Services

Orchid’s technical writers will deliver professional, high quality technical documentation that is clear, concise and unambiguous. We aim to improve your company image and enhance your target users experience. Our services can help reduce support costs, help meet legislative requirements and enables your team to be released from the burden of producing manuals, enabling them to focus on their core tasks, safe in the knowledge that your documentation is in experienced hands.

At Orchid, we employ experienced technical writers (also known as technical authors), editors, and training specialists. Our technical authors are skilled individuals who write clear, concise and unambiguous text. We liaise with your engineers, technicians, software developers, architects, and designers to write your technical documentation. We can provide technical authors to assist with your in-house documentation team to meet those all-important deadlines.

Typical Documentation Types

Our customers come to us because they can rely on our expertise and experience in technical writing. They know that we have the necessary technical writing skills and resources to produce the technical manuals or online help that they, or their customers need.

Our technical writers / technical authors, provide a high-quality service, writing and compiling the following types of content:

  • Works Operating and Maintenance Manuals (WOM)
  • Interactive Electronic Training Manuals (IETM)
  • Computer Based Training (CBT)
  • Illustrated Parts Manuals
  • User Guides / User Manuals
  • Online Help
  • Datasheets
  • Instruction Manuals
  • Web Content
  • Safety Manuals
A User Manual illustrating our Technical Writing / Technical Authoring Services

Technical Writing Skills

Our technical writers / technical authors, editors and training specialists have the skills for the most challenging job.

Our technical writers / technical authors:

  • write clear, concise unambiguous text
  • write to the most demanding specification
  • write new copy to an agreed standard or style
  • convey information appropriately for the target audience
  • work closely with your staff or independently to produce clear technical writing
  • update text in the same style and level of detail
  • redesign and reformat existing documentation

Our technical authors work with our technical illustrators who produce graphics, diagrams and illustrations to clarify accompanying text. Our editors and quality assurance checkers ensure that text is clearly understood, concise and consistent.

Text Origination and Editing

Our technical authors work with our customers throughout the project lifecycle. We cover the whole project lifecycle from planning, information gathering, research, design, writing, editing, revision, quality assurance, production and maintenance. Our editors review initial drafts and final copy before delivery. Customer revisions are carefully managed to ensure the integrity of the document.

Orchid’s Technical Writing Experience

At Orchid, our authors have either process electro-mechanical or software experience and have written technical manuals for some of the most demanding industry sectors that include:

  • Oil and gas
  • Water
  • Telecoms
  • Shipping
  • Information technology
  • Education
  • Manufacturing
  • Retail
  • Construction
  • Aviation

Call us to discuss your technical writing requirements.