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Interactive Electronic
Technical Manuals


With Interactive Electronic Technical Manuals (IETMs) you can take your technical documentation to the next level. IETMs provide full search facilities and alternative methods of navigation to help your users to locate the information they need quickly and easily.
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1

Website Design and Construction 


Websites can deliver so much more than a basic brochure site. Orchid has the technical ability, design flare and hosting facilities to design, build and deliver a website that meets your needs. In addition to corporate brochure sites Orchid can deliver e-commerce functionality, web applications and content management systems.
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2

Computer Based Training 


Computer Based Training delivers many advantages over the usual chalk and talk training course, especially for technical training involving for geographically dispersed and busy people. Orchid can design, write, build and deliver a complete training environment, with intuitive and resourceful learning modules. The systems can run on your own network or over the Internet – ensuring your learners achieve their learning objective.
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3

Plant Operating and Training
Manuals that Operators Need 


Whether your plant is an oil and gas platform, a refinery, an LNG terminal or a waste water treatment plant, the operators need to be trained to understand the processes and equipment. They then need clear operating procedures to follow. Orchid have been producing training manuals and operating procedures manuals for these important facilities, around the world, for decades.
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4

Product User Guides
that Users Want 


You have a great product but for it to be used successfully by your customers it needs good user documentation. From factory machines to hand tools, Orchid have a team of authors and support staff that will write and produce the user manuals your users want, not forgetting the tick for that all important CE mark.
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5

User Guides / Manuals

User Guides, or User Manuals, are the documents supplied to your end user. They introduce new users to your product in a structured way and provide a source of reference for your more experienced users.

A well written and presented User Guide will:

  • ensure that the user of your product is able to take full advantage of all the functionality
  • present your company as a professional organisation
  • build confidence in the product
  • help to reduce support costs
  • increase the potential for repeat business

So often we see substandard internally produced manuals where, for example, too much end user knowledge has been assumed, items and terms have not been properly introduced, terminology differs throughout the manual or presentation and explanation are poor.  This really is one area where the perceived cost saving of using an inhouse member of staff is outweighed by the added benefits of using a professional writing company.