Orchid can write and illustrate Emergency Procedures tailored to your industry and regulatory environment.
An Emergency Procedures Manual defines how your organisation will respond to major incidents by providing a single, authoritative point of reference for roles, actions, resources, and communications. It forms part of your wider Emergency Response Plan and enables fast, coordinated decision-making when incidents occur.
Who It’s For
- Incident controllers, on-scene commanders, and emergency response teams
- Operations, maintenance, and HSE personnel
- Corporate crisis management and communications teams
- Security, medical, and logistics coordinators
- External liaison roles (regulators, authorities, emergency services)
Why It Matters
A well-structured Emergency Procedures Manual:
- Reduces response time by centralising essential information in one place
- Improves coordination across on-site teams and external agencies
- Supports training by providing a repeatable basis for drills and exercises
- Strengthens compliance and governance by documenting responsibilities, contacts, and reporting requirements
Typical Contents of an Emergency Procedures Manual
An Emergency Procedures Manual produced by Orchid typically includes the following information:
Responsibilities Matrix — clear role definitions and decision rights during incidents.
Classification of Incidents — severity levels and criteria to trigger escalation.
First Contacts Call-out Matrix — how to alert key responders, 24/7 coverage.
Pre-Determined Attendance Matrix — who must attend, where, and in what order.
MEDEVAC / MedRescue Arrangements — site specific medical evacuation protocols and providers.
Industry Emergency Support Groups — membership and activation details.
Reception of Survivors — facilities, welfare, triage, and accountability processes.
Local Emergency Services Contacts — fire, police, ambulance, and specialist units.
Government / Authority Resources — regulatory contacts and notification pathways.
Communications Systems & Protocols — primary/secondary channels and fallbacks.
Guidance on Drills & Exercises — frequency, scope, and evaluation criteria.
Dealing with the Media — approved spokespeople, statements, and escalation.
Accident / Incident Reporting — internal/external reporting requirements and timelines.
Emergency Procedures by Incident Type — flowcharts and/or step-by-step instructions tailored to each scenario.
Orchid develop tabular procedures and/or flowcharts so teams can follow them quickly under pressure.
Applicable Standards
Standards that may be applicable:
- ISO / IEC / IEEE 82079-1 – Preparation of Information for Use
- ISO 20607 – Safety of Machinery: Instruction Handbook
- ISO 12100 – Safety of Machinery: Risk Assessment and Risk Reduction
- ISO 01.110 Series ISO Technical Product Documentation Standards
How We Work
Orchid develops Emergency Procedures Manuals by:
- Capturing roles, systems, and site-specific risks
- Structuring clear procedures for incident types relevant to your operation
- Building contact and call-out matrices that are easy to maintain
- Preparing flowcharts and quick-reference pages for use in incident rooms and at the scene
- Aligning documentation with training, drills, and exercise planning
Delivery Options
- Printed, bound manuals suitable for incident rooms and grab bags
- Searchable PDFs
- Controlled digital versions with revision tracking
- Multilingual editions for multi-site, multi-national teams
Next Steps
To discuss an Emergency Procedures Manual tailored to your organisation—or to request a quotation—please contact the Orchid team via our standard enquiry channels.
Other Manual Types can be seen here.
