Clear, accurate documentation that empowers your users and supports your products.
Orchid Information Systems delivers high-quality technical documentation that improves user understanding, reduces support costs, and enhances the professionalism of your products. Our experienced technical authors and illustrators work across industries including engineering, manufacturing, energy, science, software and more.
Whether you need operating manuals, user guides, help files, online documentation, illustrated parts lists or customer training material, we provide a complete end-to-end solution. Our well-established documentation lifecycle ensures consistency and quality – from planning and research through authoring, review, quality assurance and ongoing maintenance.
Orchid have been writing technical manuals for a wide range of industries for decades. Our technical manuals can be found on oil rigs and in refineries, on cruise ships and tankers, in high street electrical products and as online help and XML in software applications. We have worked for well known multinational businesses and smaller business.
Services We Deliver
Our technical documentation and information services include:
- Technical Writing
- Technical Editing and Proofreading
- Technical Illustration and Graphics
- Interactive Electronic Technical Manuals
- Document Management and Hosting
- Technical Translation and Printing
Why Choose Orchid?
At Orchid we believe that good quality technical documentation adds value to a product and enhances the customer or user’s experience. By establishing strong links with our customers we make sure that we understand their product and documentation requirements.
Orchid offer a one-stop-solution for all your technical writing and editing, technical illustration and technical documentation needs. We feel that few companies can match our flexible mix of creative and technical personnel who working together provide a bespoke, cost-effective solution to best satisfy your requirements.
An Orchid technical documentation project typically progresses through a well proven lifecycle of; planning, information gathering and research, draft production, review and revision, quality assurance, production and maintenance. This ensures that the customer gets the best possible quality documentation. Whether you require a works operating manual for a potable or wastewater installation, an operating manual for a gas platform, a simple datasheet for a power tool, or an online help system for a software application, Orchid has the capability to deliver.
At Orchid, quality and customer satisfaction are a key measure of our success. As a result, an increasing number of companies are using our services for their documentation needs. We have a worldwide customer base that stretches from Europe to the USA, Africa and Asia. We have an impressive client list that includes blue chip multinational companies, high street brands, as well as local businesses.
Frequently Asked Questions
Can you work directly with our engineers?
Yes. We regularly work directly with engineers, developers, and technical specialists to extract information efficiently.
Do you update existing manuals?
Yes. We revise, restructure, and modernise existing documentation, including migrating content to new formats.
Can you match our internal style?
Yes. We follow your documentation standards, templates, tone of voice, and terminology.
How long does technical documentation take?
Timescales depend on complexity and scope, but we plan documentation alongside your project milestones.
Do you handle illustrations and graphics?
Yes. We can create or manage technical illustrations, diagrams, and figures as part of the documentation.
Why should we outsource our technical writing?
Outsourcing technical writing to a specialist:
Frees engineers to focus on core work
Improves documentation quality
Reduces project risk
Ensures consistent output
Speeds up delivery
Many organisations view professional documentation as an extension of product quality.
Next Steps
To see some of the document types we produce, click here.
To see some of the industries we work in, click here.
To discuss your requirements, or to request a quotation, please contact the Orchid team using our standard enquiry channels or the form below.
