Technical writing requires the communication of technical information and processes succinctly, accurately and clearly. While this can involve technical detail and step-by-step instructions, the success of each technical writing project has another hugely influential factor … humans.
When working on a technical writing project, the Orchid team takes time to talk to clients. It’s vital to ask key questions. The authoring team needs to know the processes and/or the product involved and what issues must be addressed in the technical documentation requested. Crucially it isn’t just what needs to be communicated that’s involved. We must understand how the messages should be expressed for optimum efficiency and user experience. Then, we can carefully prepare our draft document.
Communicating technical messages involves creating templates, word lists for correct terminology, presentation styles and standards. Drawing options are also considered, such as illustrations, exploded parts diagrams and graphics. Online material may include animation or video (especially valuable within e-Learning solutions).
Once these standards have been established and approved, they can be applied across several technical documents for consistency throughout the organisation.
The learning curve bringing the authoring team to this point involves time and careful communication. These elements add value and quality to the resulting technical documentation. Having reached this understanding and knowledge, the authoring team can react more quickly to future client requirements. It’s also fair to say that communication becomes more effective as styles and preferred methods are known. Some people prefer to meet, others are happy to talk online, for example. Once the authoring team is familiar with the product vocabulary involved, discussions take less time.
How long standing client relationships can save money
At Orchid, we value the long standing relationships we have with many of our clients. We are happy to write a ‘one-off’ technical document. However, ongoing work undoubtedly improves communication and saves time due to existing knowledge.
A strong, ongoing working relationship with clients helps us to:
save time during project delivery,
maintain better revisions control, and
provide effective support services, such as translation.
These efficiencies enable each project to become more cost effective, offering potential savings to clients.
The presentation, accuracy and effectiveness of the technical writing are crucial, however human communication is also vital to success. Ongoing client relationships streamline this potential.
How could this approach work for your organisation?
Contact the Orchid team without obligation. We’ve been writing technical user guides for over 30 years, working with a wide range of clients, often for many years. Let’s explore the best solutions for your organisation.
