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1. Flexibility

The CBT can be made available 24/7, allowing learners to fit the training around their work schedules. In addition, problems associated with missed courses, due to sickness or cancelled training sessions, are eliminated.

As the training is online, location is completely flexible – anywhere with online connectivity is a suitable location. It also means you can train someone in a dangerous procedure or environment without them being in danger or risking damage to expensive assets.

SCORM is a standard that ensures that learning modules can be produced and packaged in such a way as to allow them to be integrated into any SCORM compliant Learning Management System (LMS). This offers flexibility across company sites.

2. Consistency

Once the e-Learning content is approved, the CBT system delivers courses completely and consistently, every time. The CBT never has an ‘off day’ or overlooks a key point. Courses can be repeated upon demand, checking/refreshing knowledge and boosting confidence.

In addition, continual improvement is easily achievable with CBT; as changes to policies and procedures in a company change, the CBT modules can be reviewed and modified as needed.

3. Scalable Learning

Once a CBT system is established, it can be made available to large numbers of learners, at multiple sites. As there’s no need to use additional training resources, learning can be scaled up very cost effectively.

4. Individual Engagement

CBT accommodates the pace and understanding of individual learners. Modules can be re-run as required and learners choose when to take their final assessments (if required). Courses can make full use of rich media, such as animation, video, sounds, graphics and interactive content etc., to illustrate or re-enforce a point. This improves learner engagement and knowledge retention.

5. Efficient Training Record

Training administration and reporting may be automated with CBT, allowing Training Administrators to review progress centrally and identify any actions that are required.

1. Improved Understanding and Efficiency

A good Technical Writing Company produces well-written ‘user-friendly’ documents that can make complex products or processes easier to grasp for your intended audience. This aids understanding and improves efficiency by reducing delays that are due to user or operator error.

2. Improved Information Finding

Technical documents should be simply and logically structured, with content that is clearly presented and indexed. This makes it quicker and easier to find the required information, shortening learning periods. Professional Technical Writers are proficient in producing manuals or procedures that achieve this level of quality.

3. Improved Information Accessibility

As well as writing your technical documents, you may need them to be produced in different formats and languages. This ensures your content is more accessible to people with different needs. This support may be particularly relevant to those users or operators who don’t have English as their first language or perhaps need to access the information online.

1. Better Use of Resources

Outsourcing to a Technical Writing Company allows your employees to concentrate on their core responsibilities. Technical documents take time to write! So, you must ask yourself, do your employees have the extra time required? Outsourcing to a Technical Writing Company relieves this pressure.

2. Raised Quality Bar

A Technical Writing Company will enhance the quality of your technical documents, whether intended for internal or external use, by ensuring:

• consistency across all technical documents,
• clear document navigation,
• logical document structure,
• use of language tailored to the end user,
• information and data organised logically,
• all documents are written using instructional language and plain English, and professional presentation incorporating the required company branding.

3. Improved Document Creation Efficiency

A Technical Writing Company will have produced many documents and will therefore have in-depth experience in the document creation and update process. There is a ‘get it right first-time’ approach’ and this can provide future savings in both maintaining existing documents and the production of new or additional documents.

4. Reduced Support Costs

Your users rely upon documentation that is easily understood and followed. Consequently, having manuals that are professionally written for the intended audience can mean that there is a reduction in support costs.

5. Retained Knowledge and Value

When key staff leave your company, it is your documentation that new staff will look towards for instruction and guidance. A good Technical Writing Company can be invaluable in extracting and documenting information from key staff. There is an additional benefit that there is a tangible cost benefit in having this information documented, particularly if a business unit is to be marketed and sold.

6. Better Standards Compliance

A professional Technical Writing Company provides expertise in producing technical documents where there are industry-specific standards or best practices. This ensures the specific requirements of an industry sector are met effectively.

7. Improved Customer Satisfaction

Manuals or procedures produced by a Technical Writing Company enable your customers to find the answers they need without any need to contact your customer service facility. This positive customer experience leads to trust, loyalty, and repeat business, as well as referrals to other potential customers.